F998 Privacy Policy — Our Firm Commitment to Protecting Your Personal Information

Introduction & Purpose

F998 (website: f998.biz) is one of Bangladesh's most trusted online gaming platforms. We believe that every player's personal data belongs to them — and protecting it is our ethical responsibility. This Privacy Policy explains the decisions f998 makes about your data and the reasons behind them.

By using the f998 website or app, you are considered to have automatically accepted the terms of this policy. We recommend reading this document carefully at least once. If you have any questions, our support team is always ready to assist you in Bangla.

What Information We Collect

When you register and use the f998 platform, we collect certain information — solely to provide you with the best possible service and to keep your account secure. A detailed breakdown of the information we collect is provided below:

Please note: f998 never stores your full bank account number or card PIN. All sensitive payment information is always kept in encrypted form.

How your information is used

F998 uses your information only for necessary purposes. We never collect data we don't need or use it without good reason. Our core purposes are outlined below:

• To create, verify, and manage your account
• To process deposits, withdrawals, and other transactions
• To maintain security measures against fraud and account theft
• To deliver a personalized gaming experience tailored to your preferences
• To keep you informed about new bonuses, offers, and promotions (only with your consent)
• To troubleshoot technical issues and improve the platform
• To monitor your gaming behaviour in line with our Responsible Gaming policy
• To fulfill legal obligations and maintain compliance with regulatory authorities

Data Sharing & Third Parties

F998 does not sell, rent, or share your personal information with any third party without your consent. However, limited information may be shared in certain specific circumstances:

Service Provider Partners: Payment processors (such as bKash, Nagad, and Rocket), technology infrastructure providers, and cloud service providers may receive limited necessary information. They are bound by the same strict privacy standards as we are.

Legal Requirements: Information may be disclosed in response to a lawful request from relevant Bangladeshi authorities or regulatory bodies. This is a legal obligation we are required to comply with.

Security Investigation: In cases involving the investigation of fraud, scams, or illegal activity, necessary information may be shared with law enforcement authorities.

Business Transfer: In the event of a change in ownership of f998, your information may be transferred to the new owner; however, the same terms of this policy will continue to apply.

Cookies & Tracking Technologies

F998 uses cookies on its website. Cookies are small text files stored in your browser that make your experience smoother and more personalized.

Essential Cookies: These cookies are essential for the website to function properly — they handle tasks such as maintaining your login session and managing security tokens.

Functional Cookies: Used to remember your preferred language, theme, and other settings. Once you select a language on f998, it will automatically load that way on your next visit.

Analytical Cookies: To understand which parts of the website are most used and where issues may arise. This information is entirely aggregated and non-personal.

You can disable cookies at any time from your browser settings. However, some core features may not function properly as a result.

Data Protection Methods

F998 uses industry-leading technology to keep your data safe. We believe there is no room for compromise when it comes to security — especially where your financial and personal information is concerned.

• Across all data transmissions SSL/TLS Encryption (256-bit) is used
• Passwords are never stored in plain text — bcrypt Hashing method is used
• Sensitive Financial Information AES-256 Encryption Secured
• Regular Security Audits & Penetration Testing Operated by
• Two-Factor Authentication (2FA) You can enable features on your account
• In the event of a suspicious login attempt Automated Alert Messages Is sent
• Server Data Backup & Redundancy Secured in the system

Your Rights

As an f998 user, you have a number of important rights over your own data. We fully respect these rights, and you may exercise any of them at any time:

• Right to Access: You may request to see what information f998 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Upon account closure, you may request the deletion of certain data (except where required by law).
• Data Portability: You may request your data be provided in a readable, portable format.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
• Right to Complain: You may object to our use of your information.

To exercise any of these rights, please contact our support team directly: support@f998.biz. We typically respond within 7 business days.

Data Retention Period

F998 does not retain data longer than necessary. The retention periods for different types of information are outlined below:

• Account Information: For as long as your account remains active, and up to 5 years after closure (where legally required).
• Transaction Records: A minimum of 5 years, in accordance with Bangladeshi financial regulations.
• Gaming log: Up to 3 years, for dispute resolution purposes.
• Cookies Data: Session cookies are deleted when you close your browser; persistent cookies last a maximum of 1 year.
• Support contact: 2 years after the issue is resolved.

Once the retention period expires, data is either securely and permanently deleted or anonymised in a way that makes it impossible to identify you.

Protection of Minors

F998 is strictly for adults (18+). We do not collect information from minors under any circumstances, nor do we permit them to use the platform.

Age is verified at the point of registration. If a minor is found to have created an account using false information, the account will be closed immediately and all associated data will be deleted.

Policy Updates

F998 may update this Privacy Policy from time to time. We will notify you of any significant changes via email or an in-platform notification before they take effect.

Continued use of the platform after any changes are made will be considered acceptance of the updated policy. We encourage you to take a moment to review any policy update notifications you receive.

The date of the most recent update will always be displayed at the top of this page.

Contact us

Feel free to reach out to us with any questions, requests, or complaints regarding this Privacy Policy. Our data protection team is available 7 days a week to assist you.