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Frequently Asked Questions · Detailed Answers

F998 FAQ — All Your Questions Answered in One Place

From registration and payments to bonuses, betting, and security — find straightforward answers to everything about f998 right here. If you can't find what you're looking for, reach out to our support team.

50+
General FAQs
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Organized by category
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Live Support in Bangla
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Average issue resolution time
Account & Registration

Registering on f998 is quick and straightforward. First, go to f998.bizGo to the site and click the "Register" button. Enter your name, phone number, email, and a strong password, then verify using the OTP sent to your phone. The entire process takes just 2–3 minutes. You may also be eligible for a welcome bonus immediately after registering.

Please note: You must be at least 18 years old to register on f998. Providing incorrect information may result in your account being rejected during verification.

According to f998's policy, a single mobile number can only be used for One account You may not. Creating multiple accounts violates the platform's security policy and may result in all accounts being suspended. If you're experiencing any issues, please contact support.

Click the "Forgot Password?" link on the login page. Enter your registered phone number or email address, and an OTP or reset link will be sent to you. Use the OTP to set a new password — the whole process takes under 5 minutes. Please note that f998 will never ask for your password by phone or message.

To make a withdrawal on f998, your account must be verified. Simply upload a clear photo of your National ID (NID) or passport. Verification is usually completed within 12–24 hours, after which you'll be notified by email or SMS.
  • Front and back photos of your National ID card
  • A photo of your ID alongside a selfie (in some cases)
  • Photos must be clear and legible

Yes — on f998, you can suspend your own account temporarily (for 7, 14, or 30 days) or close it permanently. This feature is part of our responsible gaming commitment. You can do this through the Settings menu or by contacting support.
Payments & Transactions

f998 supports all popular payment methods available in Bangladesh:
  • Mobile Banking: bKash, Nagad, Rocket, Upay
  • Bank Transfer: Selected commercial banks
  • Cryptocurrency: USDT, BTC (for selected users)
All payment methods are secure and encrypted.

The minimum deposit on f998 is just BDT 200. Minimum withdrawal BDT 500. The maximum limit depends on your account's verification level and payment method. Verified accounts are eligible for higher limits.

Withdrawal times on f998 vary depending on the method:
  • bKash / Nagad / Rocket: 15 minutes to 2 hours
  • Bank Transfer: 1–3 business days
  • Crypto: 30 minutes to 24 hours
In most cases, mobile banking withdrawals are completed within just 30 minutes.

Tips: Complete your account verification (KYC) in advance to receive faster withdrawals.

Deposits via bKash or Nagad are typically reflected in your balance within 5–10 minutes. If more than 30 minutes have passed, please:
  • Collect your transaction ID (TrxID)
  • Contact f998 Live Chat or support with your TrxID
  • Most issues resolved within 1 hour

f998 does not charge any fees on deposits. A small fee may apply to withdrawals depending on the method — this is the payment provider's own charge, not f998's. The latest fee information is always available on the payments page.
Bonuses & Offers

New members at f998 receive a welcome bonus — a set percentage is added to your first deposit. There are also free spins and other new member offers available. Visit the bonus page for current rates, as they are updated regularly.

Important: Please read the terms and conditions carefully before claiming a welcome bonus. Bonuses cannot be withdrawn until the wagering requirement has been met.

f998's cashback bonus is offered on a weekly or monthly basis. You receive a set percentage of your net losses back as cashback within the qualifying period. It's credited to your account automatically — just stay active during that week or month to be eligible.

Bonuses generally cannot be withdrawn directly. Each bonus comes with a wagering requirement — meaning you must bet a specified multiple of the bonus amount. For example, a 5x requirement on a BDT 1,000 bonus means you need to place BDT 5,000 in bets. Any winnings beyond that can then be withdrawn.

Yes! f998 has a referral program. When someone registers and makes their first deposit using your referral link, you earn a bonus. You can find your referral link in your profile settings. Invite your friends and family and enjoy the experience together.
Betting & Games

f998 offers a wide range of games and betting options:
  • Sports Betting: cricket, football, tennis, kabaddi, and many more
  • Live Casino: Roulette, Blackjack, Baccarat, Live Dealer
  • Slot Games: Hundreds of slot machines
  • Lottery: Various lottery draws
  • Fishing Games: Popular fishing games

Yes, f998 offers live cricket betting. Odds update in real time during matches, with a wide range of betting options — including match winner, top run scorer, runs per over, and much more. Special odds are available for Bangladesh's international matches.

If a bet is cancelled — for example, due to a match being postponed or a technical issue — f998 will refund the full amount to your account. The refund is credited directly to your f998 balance and typically appears within 24 hours.

Absolutely! f998 is fully supported on mobile browsers. Simply open f998.biz in any smartphone browser for the full experience — works great on both Android and iOS with just a mobile data connection.
Security & Privacy

f998 is a fully secure platform. We use 256-bit SSL encryption — the same standard as banking. Your funds are held in a separate, protected account. Regular security audits are conducted. Thousands of Bangladeshi players transact on f998 successfully every day.

If you suspect unauthorized access, change your password immediately and notify f998 Support. The support team can instantly terminate all active sessions on your account. We also strongly recommend enabling Two-Factor Authentication (2FA) to protect yourself from similar issues in the future.

Warning: f998 will never ask for your OTP, password, or banking details by phone or message. If anyone contacts you requesting this information, treat it as a scam and stay alert.

No. f998 never sells your personal information to third parties. Data may only be shared on a limited basis for payment processing or legal compliance purposes. For more details, please refer to our Privacy Policy Visit the page.
Support & Help

f998 offers multiple ways to reach support:
  • Live Chat: Fastest response on the website — active 24/7
  • Email: support@f998.biz — typically replies within 24 hours
  • Telegram: On the official Telegram channel
All support is available in Bangla.

Yes! The f998 support team is active 7 days a week, 24 hours a day. Even if you run into an issue in the middle of the night, Live Chat is available to help. Peak support hours in Bangladesh time are 8:00 AM to 11:00 PM.

f998 typically resolves complaints within 48 hours of receiving them. Simple issues — such as password resets or balance corrections — are usually sorted within 1–2 hours. More complex matters, such as major disputes, may take 3–5 business days. Providing transaction details and screenshots when filing a complaint helps speed up the resolution.
What makes f998 special

Why millions of Bangladeshis choose f998

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Full Bangla Interface

F998's entire platform is available in Bangla — from registration to withdrawal, every step is guided in Bangla. No knowledge of English required.

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Fastest Withdrawal

Withdraw to bKash or Nagad in just 15–30 minutes with f998 — faster and hassle-free compared to most other platforms in Bangladesh.

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Fair Odds & Payouts

F998 offers competitive odds and guarantees high RTP (Return to Player) rates on slots. Players' interests always come first.

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Regular Bonuses & Offers

F998 features new offers, seasonal bonuses, and cashback deals every week. Regular players also enjoy exclusive perks through our loyalty program.

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Responsible Gaming Features

F998 offers budget-setting tools, a self-exclusion option, and gaming tracking features. Your well-being is our top priority.

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Play on Any Device

From older Android phones to laptops — f998 works seamlessly across all devices, with no app download required.

Need Help?

If you didn't find your answer in the FAQ, get in touch with us

💬
Live Chat

For the fastest resolution, use live chat. Average response time is just 2 minutes.

Online now · 24/7
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Email Support

For detailed complaints or inquiries, send us an email. You'll typically receive a response within 24 hours.

support@f998.biz
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Help Center

Read our detailed guides and tutorials — everything explained step by step in Bangla.

Easy guides across all categories

Got your answers? Start playing now!

Joining f998 is easy, safe, and fun. Get started today alongside thousands of players from Bangladesh.

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For 18+ only · Please gamble responsibly

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